You can request a return or exchange within 14 calendar days of your order being delivered. If the fourteenth day falls on a weekend or bank holiday, you have until the next working day.

We are unable to accept return requests after this window has passed.

To be eligible for a return, your pieces should be:

• Unworn and in their original condition
• Returned in their original packaging, including any pouches, cards and boxes
• Free from scratches, marks or any signs of wear
• Complete, with every stone and component from the set included

If your order included a complimentary gift, please send it back with your return, otherwise its value will be deducted from your refund.

We are unable to refund items that have been worn, damaged after delivery, or returned incomplete.

Discounted sets and bundles can still be returned, as long as they meet the conditions above.

Returns are free from the following locations:

For all other locations, return shipping is paid by you.

If a returned item arrives worn or in a condition we cannot resell, a £5 return fee and a £5 reshipping fee (or the equivalent in your currency) will apply before the item is sent back to you.

Once your return reaches us and has been checked, we will refund you to your original payment method within 14 days.

Please allow a few extra working days for your bank or payment provider to show the refund on your account.

If your return takes your order below our free shipping threshold, the standard shipping charge for your region will be deducted from your refund.

Would you prefer different stones? We are happy to exchange your order. Your replacement will be sent as soon as the original item arrives back with us.

In some cases we may offer store credit instead, so you can choose something new whenever you are ready.

If you return part of an order bought with a multi buy discount, the discount will be recalculated based on the items you keep. Your refund will reflect the new price tier.

If you would like to cancel, please contact us as soon as possible. We can only cancel orders that have not yet been packed or dispatched, and this window is short.

Preorders allow a little more time. Cancellations are subject to approval, and orders that have already been processed or shipped cannot be cancelled, but you are welcome to return them once they arrive.

Still in transit after 14 days? Let us know and we will offer a full refund, store credit or a replacement, whichever you prefer.

Marked as delivered but not received? Parcels shown as delivered by the carrier are not classed as lost. As a courtesy, we may offer a replacement or store credit. Replacement items can be exchanged or returned for store credit only.

Arrived damaged or incorrect? Please contact us with a photo as soon as your parcel arrives and we will put it right.